The main tasks of the travel agency relate to:
The sale of tickets for any type of land, sea or air transport, which is carried out under the following conditions:
knowledge of relevant tariffs and patents (provided by carriers free of charge);
knowledge of tickets and conditions of issue;
knowledge of maintenance schedules for various types of transport;
periodic inventory of tickets sold and payment of collected amounts.
Sales of travel services, which can be isolated or complex.
Isolated : The agency is engaged in the calculation and sale of products focused on access services, usually by the agency. They come in two types:
• Welcome services ("meeting" or "transfer"), which consist of providing clients with a vehicle and one or more agency officials who speak the client's language (translator) who can help him. parking operations (baggage transportation, ticket sales) and who topographically know the locations where local services that have been previously reserved will have to be used;
• Access services that provide vehicles and one or more officials (guides) who accompany clients during visits and excursions and who know how to present the attractiveness of the area in the clients' language.
complex, which can be standard or fixed. They can be: individual and collective (usually accompanied by one or more agency officials), with a route proposed by the client, and with a route already prepared by the agency.
At the same time, additional services are being sold:
banking services (currency exchange, currency payments);
baggage delivery service;
insurance service (registration of baggage insurance policies and air navigation risk insurance;
ticket booking and purchase service for various shows and events;
sale of printed reference books in international languages;
customer service by correspondence. As a rule, long travel schedules indicate the addresses of subsidiaries, branches, or correspondent agencies, from where the client's friends can pick up any correspondence from him (if it is not picked up within a few days, the letters are returned to the sender);
secondary services (passport formalities, entry visas to the countries where you are applying).
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